Career303: 10 Commandments To Improve Your Customer Service Skills

Who says you can't be a good customer service officer, you might not be good at it yet, but you can learn to be good at it now. The first thing we should know about being a customer service person is that you must be a persuasive person, you must be able to talk well, and know all about everything and everything about something. Customer service work can be done over the phone, face-to-face, shops, Restaurants, office, institutions, on the road.. it can be done anywhere. A very good customer skill help a lot and when your customers are happy are satisfied, they are likely to return and even bring another customer along after telling the good experience they had with your company/organization.

companies and Organizations can not do without having a customer servicer manager or officer and since you must have one, the following commandments are important for that customer service officer or manager your want to employ and you might not be employing anyone, but you just want to learn about customer service job, these commandments are also very useful it doesn't just apply to customer service people alone. It is applicable to everyone because we all market and tell about ourself and things we do as well.

The Commandments of a good customer care officer are: 

1. 1. Your customers are your boss: To be a god customer service officer, you must understand that you are in the business to satisfy your customers as they are they ones who pay your salary. The more customers you satisfy, the more your company makes money because they are happy and satisfied.  You must do what your customers want.  As your basic work is to do what your customers need.
2. 2. Be a good listener: The second commandment is that you must be a good listener. never ignore any question asked by your customer. listen to them and answer the ones you can.  Listen and watch their tone, body language, facial expression and how they feel. Make sure you jot and note them down so they can be adequately dealt with to make your customer happy. So many customer service officer make the mistake of knowing and assuming what their customer wants to ask or say. Never make assumptions. Assumptions are wrong.  Listen well to your customer, Never cut them short. Give them your full attention.
3. 3. Identify and anticipate needs: Another commandment is that you must identify your customers need. The more you know your customer and make them happy, make them feel like they are the only one you have though you have thousands, they will definitely be happy with you and always have positive things to say about your business. Customers don't buy products or services. Communicate regularly so that you are aware of problems or upcoming needs.

1. 4. Make customers feel important and appreciated: Never treat your customer as a group, treat every customer the sameway individually that will make them feel more loved. Use their names, using the names of your customers makes them fell you know them well and you've accepted them as part of the family. Always make nice compliments, be sincere and polite. never be rude to them. If you loose a customer to being rude, you've practically lost your job.Thank them often for partnering with you.
2. 5. Help customers understand your systems: Your organization may have the world's best systems for getting things done, but if customers don't understand them, they can get confused, impatient and angry. Take time to explain how your systems work and how they simplify transactions. Be careful that your systems don't reduce the human element of your organization.
3. 6. Look For Ways To Help Your Customers: When ever any customer comes to you with a question or problem and you have the power to help always use the word YES it is possible, even if you wont get it done that day or immediately, you must never say NO to them.  
4. 7. Know how to apologize:  Another very important commandment is that you must know how to apologize either you are wrong or not. Make Customer always win and have the final say, though as a customer service officer, you might not like it, but we don't have a choice. you must win their heart.
5. 8. Think of ways you can help your customers: We all know that to have a successful business, you must treat your customers well. Therefore, you must think of ways to make your customers happy and elevate yourself above competition. Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition and in doing this, you must consider doing the following;
   • What can you give customers that they cannot get elsewhere?
   • What can you do to follow-up and thank people even when they don't buy?
   • What can you give customers that is totally unexpected?
6. 9. Always give room for suggestions: There is nothing wrong with you giving room for suggestions as that will make you improve. You must listen carefully, check back for feedback to see how  far things have changed are now working,  provide room and method for criticism and comments. 
7. 10. Never limit your your skill to only your customers, treat your employees the same way you treat your customers. Always appreciate your employees, thank them and make them know they are important to you.  Respect them and treat them like they are your customers.

1. I hope you these commandments will be used effectively and you can thank me later.